Terms and conditions of business

Summary
These conditions are a summary of our main terms and conditions of making a booking and they highlight the service and main points you should be familiar with. We do recommend you read our full terms and conditions (below) before making a booking.

Making a Booking
To make a booking you must complete the electronic booking form on this website (ascendcyclingtours.co.uk). You will receive confirmation via email detailing your booking and payment. Your booking will only be confirmed once you have read, agreed to, and accepted our booking conditions and we have taken your deposit. This is when a contract is formed between you and us.
You will receive an invoice showing you any remaining balance due and the date it is due, which is usually between 30 and 90 days before departure. This is dependent on your trip and as advised to you at the time of booking. If your balance is not paid on time, we may have to cancel your booking and retain the deposit that you paid.

Cancellation or transfer by you
If you need to cancel your trip please do so in writing (via email) – as soon as possible. Depending on how far in advance you cancel you will be entitled to the following refund:

  • Up until your balance due date*: you will forfeit your deposit;
  • Between your balance due date and 30 days before departure: a 50% refund of the trip price will be made;
  • Less than 30 days before the departure date: no refund will be given.

*You can find your balance due date on your holiday confirmation, while making an online booking, or on your invoice.

If you need to transfer a booking to another person, or change a person on the booking, you will need to inform us via email with details, at least 14 days before your trip. There will be an administration charge of £50 to cover the cost of this transfer or change – there may also be a charge to change the flights and the person(s) you transfer the booking to will have to agree these. The person(s) who you transfer the booking to will also have to fully agree to these Booking Conditions.

Cancellation by us
We will usually only cancel your trip if we feel it would be unsafe to operate it, or circumstances beyond our control mean the trip wouldn’t be up to scratch, or we are not able to operate the trip.

We may also have to cancel your trip if we don’t reach the minimum number of people we need. If this is the case, we will usually let you know 4-8 weeks before departure (depending upon when you booked), but certainly no later than 20 days.

Transfer of equipment and bikes
If you choose to take your own bike, you do so at your own risk and care must be taken to ensure it is packed properly and securely for your chosen holiday. As we use independent transfer companies to and from accommodation (within the UK and Europe) we cannot be held responsible for any damage that may occur and you should ensure you have suitable insurance in place prior to your trip. Your bike is a key part of your holiday and is very expensive so please take care of it and follow advice from our guides and other partners about where they should be stored and locked as we cannot be held responsible for loss or damage.

Vaccinations and Other Entry Requirements
Please make sure you are fully aware of any entry requirements, or requirements for using any services in your chosen destination. This could include things such as visas, passenger locator forms, testing or vaccinations. If you are unable or unwilling to meet any such requirements you may need to cancel your booking and our standard cancellation charges (above) would apply. Depending on the circumstances you may be able to recover any unrefundable costs from your insurer.

Complaints
If you have any problems with any element of your trip, or how we are looking after you, please let us know at the time so we can try to fix things. If we can’t resolve the issue for you, we will try to agree a suitable resolution.